Refund Policy | AI Rap Video

1. What you purchase

AI Rap Video sells one-time digital credit packs for AI generation. These purchases are not automatically renewing subscriptions. Purchased credits never expire. Credit validity is separate from the 7-day refund-request period after successful payment. Videos have a separate 7-day availability period from their R2 save time, as explained in the Terms of Service and Privacy Policy.

2. Requests and eligibility

You may request a full refund within 7 days after successful payment, provided that the entire credit pack purchased under that order is completely unused. Refund requests are subject to review; refunds are not unconditional, immediate or automatic.

• Eligibility is assessed per original purchase order: we verify payment and the usage records for the entire credit pack from that order. A sufficient current total account balance, including credits from other purchases, does not by itself establish that the original pack is unused.
• Partly or fully used packs: if any credits from that order have been used, a full refund of the entire order is generally not available. We do not promise an automatic pro-rata cash refund for remaining credits.
• Exceptions and legal rights: duplicate charges, payment errors, major service failures and refund rights under applicable law may be reviewed separately. The 7-day period and unused-pack condition do not limit mandatory statutory rights or deadlines.

3. How to apply

Send your request to support@rap-videoai.com and include:

1. The account email used for the purchase.
2. Your order number.
3. Your refund reason and relevant task IDs or error details, if any.

Never send a full card number, security code or password. We may need additional information to verify the purchase and protect account holders. Sending a request does not immediately stop a running generation, freeze a balance or initiate an automatic refund; avoid using credits you are asking to have refunded while the request is under review.

4. Review and processing

We review payment status, purchase and usage records, the reported issue and applicable rights, and communicate the outcome by email. Approved refunds are handled through Waffo Pancake or the payment channel that processed the purchase. A provider's acceptance of a refund request is not the same as completed repayment. We do not promise a fixed approval or bank-posting time; timing depends on the payment service and financial institution. A failed or pending refund may require further reconciliation.

5. Credit withdrawal after refund

Once a refund succeeds, the system withdraws the credits associated with the refunded order under the existing credit-adjustment rules. This adjustment does not replace the original-order eligibility check described above. Any discrepancy in the credit records must be reviewed by support.

A refund and the related credit adjustment must not be claimed twice. Do not spend or transfer access to credits associated with a refunded payment. If a balance appears incorrect, contact support rather than attempting to exploit it. Mandatory remedies are not refused solely because a credit balance is insufficient.

6. Failed generation is different from a cash refund

The generation system returns the credits used by a task when that task is confirmed to have failed. This restores service credits; it is not a refund of the original payment. A task still processing, an uncertain provider result or a storage delay may need investigation before it can be classified. Contact support with the task ID. Do not repeatedly pay or submit a new task to resolve an unclear existing charge.

7. Contact and changes

All refund and billing enquiries use support@rap-videoai.com. Policy updates are published here with an updated date. The rules disclosed for your purchase and mandatory consumer protections remain relevant; later changes do not retroactively remove them. See Pricing, Contact Us and the Terms of Service.